Webex Connect

Customers would rather send a message than wait on hold, and businesses want to reach them before they pick up the phone. Webex Connect is Cisco's platform for exactly that. It runs automated, two-way conversations over WhatsApp Business, SMS, RCS and Apple Messages for Business.

Journeys are built in a low-code visual flow builder. Appointment reminders, delivery updates, payment prompts and follow-up surveys can be designed and changed without a development project. Because Connect is part of the Webex platform, a message can hand over to a Webex AI agent for self-service, or escalate to a live agent in Webex Contact Center.

We design the journeys with you, connect them to the customer's systems and the contact centre, and look after the messaging set-up, including WhatsApp templates. Your customer gets a joined-up conversation, not another separate channel.