Webex Calling and Suite

Webex Calling gives your customers a full business phone system in the cloud, with the same number on the desk phone, the laptop and the mobile app. It sits in one app alongside Webex Meetings and Messaging, so a team can move from a chat to a call to a meeting without switching tools. And because the data can now stay in the UK, it's an easy conversation with customers who care where their information lives.

Many businesses have a team that takes customer calls, such as a sales desk, a service team or a reception, but don't need a full contact centre. Webex Customer Assist fills that gap inside Webex Calling. Agents get screen pops and a live view of the queue. Supervisors can manage agents and monitor queues in real time from the Webex app, and review historical reporting. Wrap-up reasons and auto-answer keep calls moving. When the customer outgrows it, the move to Webex Contact Center is a natural next step.

We handle the design, number porting, devices and deployment, and we connect calling to the public network through our own SIP trunks or Cisco's options, whichever suits the customer. After go-live, we stay behind the service and work alongside your team.