Analytics and AI integration

Webex produces a huge amount of data about every call, agent and queue. Most businesses only see a fraction of it. Through our sister company, Dynamic CX, we turn it into something people use: bespoke reporting, AI call summaries, quality scoring and coaching feedback for agents, across both Webex Calling and Webex Contact Center. It's designed with privacy in mind, keeping structured outcomes rather than raw transcripts.

Ask your AI about your calls. Dynamic CX includes an MCP (Model Context Protocol) server for calling and contact centre analytics. Your customer can connect their own AI assistant, such as Claude, and ask questions in plain English: "Which queues missed their targets last week?", "What are customers calling about most this month?", "How has this agent improved since coaching?". The answers come from their own Webex data, with no new dashboard to learn.

Integration is what we do. We connect Webex to CRM platforms such as Salesforce and HubSpot, and build custom integrations with the customer's own systems where off-the-shelf connectors stop. Dynamic CX is sold through our partners, like everything else we do, so the customer relationship stays with you.

See Dynamic CX in action with Truly Dental →·Visit d-cx.com ↗ (opens in a new tab)