CDYN gives managed service providers, IT partners and resellers Cisco collaboration, voice and connectivity on one platform. We never sell direct, so your customers stay yours.
Most partners have connectivity and voice contracts nobody has looked at since the day they were signed. Circuits bought years ago at yesterday’s prices. SIP channels sized for an office that has since halved. ISDN and analogue lines quietly heading for the switch-off. Each one is a customer paying too much, and margin you’re not earning.
Send us what you have, such as bills, circuit lists and call records, and we’ll review your estate free of charge. We map every circuit and trunk, measure how the channels are actually used, and come back with a proposal for each customer: what to move, what it costs, and what it saves.
20%+
Your customers stay yours. We use the data only for your review, under a non-disclosure agreement, and never use it to contact your customers. Every opportunity we find is yours to take.
Not to large businesses, not to small ones, and not through a side door. When an end customer contacts us, we introduce them to a partner. Every customer on our platform belongs to a partner, and we don’t contact your customers outside an engagement you’ve agreed.
Your customers don’t stop at what you specialise in. They ask about their phones, their contact centre and their internet. If those aren’t your thing, you have two options, and both are bad. You can send the customer elsewhere and hope they come back, or you can take on another supplier, along with its contract, bill and learning curve. We give you a third option. Add collaboration, voice or connectivity to what you already do, with the expertise behind it, and keep the customer.
Take one service or all three. Whatever you add comes from one supplier, on one bill, with one support team.
Collaboration and contact centre
Webex calling, meetings, messaging and contact centre, designed and deployed by people who’ve spent their careers in the Cisco channel.
SIP trunking for Webex, Cisco and Microsoft Teams, with numbers in more than 50 countries and number porting managed for you.
Ethernet, dedicated internet and business broadband over UK tier-one networks, with resilience designed in from the start.
Start with the gap your customers ask about most. Add the rest when you’re ready.
Before anyone speaks to your customer, we agree who does what. Some things are always yours, some are always ours, and some depend on how much you want to take on.
Always yours
Always ours
Your call
A fast-growing dental group outgrew its contact centre. Imatik and CDYN moved it to Webex, with AI call analysis from Dynamic CX.
63% of incoming calls answered immediately by a live agent, without queuing
Managed service providers and IT providers
You run your customers’ IT and they call you first. Add phone systems, contact centres and meeting rooms, delivered as an extension of your team, with the customer relationship always yours.
Cisco partners
Your customers run Cisco networks and ask about Webex. Say yes to the collaboration deal without hiring pre-sales, delivery and support specialists for it.
Telecoms resellers
Your customers buy lines and SIP from you. Keep them when they move to cloud calling and contact centres, with the capability to deliver both.
Every customer on our platform belongs to a partner, and that never changes, however much of the work we do. The only question is how much you want to take on yourself.
You lead. Your team runs the sale and the deployment. We provide the platform, design support when you want it, and second-line support behind your engineers. This suits partners with their own voice and network skills.
We do the legwork. Bring us the opportunity and we’ll take it from there: pre-sales, design, quoting, deployment and support. We work as an extension of your team: on your calls, to your processes, in step with your account managers. You stay the customer’s provider, you send the bill and you keep the relationship.
You buy at partner pricing and set your own margin. You can mix both approaches deal by deal.
CDYN was founded by Dan Worman after 25 years in the Cisco channel. We’ve been the partner in these conversations, which is why we’ll never be in front of your customer.
Dynamic CX Ltd. Our sister company makes Dynamic CX, software that gives sales and service teams visibility, coaching and performance insight from their customer calls.
The Worman Foundation. Set up by our founder to support brain cancer charities, the Foundation is independent of CDYN.
Bring us the next communications opportunity you’d otherwise pass on.